Frequently Asked Questions

Absolutely. We operate under strict GDPR-compliant data handling policies. Your personal details, academic history and documents are never shared with third parties. All communication is encrypted and we do not store payment card details.

PenCraft operates as an academic support service, similar to a private tutor. We provide original, ghostwritten work for your personal reference. We maintain complete discretion — no watermarks, no public records, no third-party disclosures.

A standard SOP is delivered within 5–7 business days. We offer an express 48-hour service for urgent applications. Your dedicated writer will contact you within 2 hours of placing your order to gather all necessary details.

Full thesis turnaround depends on the length and complexity. A typical Masters thesis (15,000–20,000 words) takes 10–14 days. Individual chapters can be delivered in 5–7 days. We recommend contacting us early in your timeline to plan effectively.

Yes. We offer a 24–48 hour express delivery option for most services including plagiarism checks, SOP editing and shorter assignments. Rush orders are subject to availability and a 50% express surcharge.

We accept bKash, Nagad, Rocket (Bangladesh), PayPal, bank transfer (UK & international), and major credit/debit cards. Payment is 50% upfront and 50% on delivery for large orders. Full payment is required for orders under BDT 3,000.

Pricing depends on service type, document length, complexity and turnaround time. SOP writing starts from BDT 3,500, thesis writing from BDT 8,000 per chapter. All prices include one free revision round. Visit our Pricing page for full details.

Yes! Returning clients receive a 10% loyalty discount on all orders. We also offer a 15% referral discount — refer a friend and you both save. Students requiring multiple services in a bundle receive a custom quote.

All SOP, thesis and research proposal orders include unlimited free revisions within 30 days of delivery. We are committed to 100% client satisfaction. For plagiarism checks, one free re-check is included within 7 days.

We operate a 100% satisfaction guarantee. If the first draft does not meet your requirements, simply send us detailed feedback and we will revise it at no extra charge. In the rare event we cannot meet your needs, we offer a full refund.

Our team comprises PhD and Masters graduates from top UK universities including Oxford, Cambridge, LSE, UCL, and Imperial College. Every writer is vetted through academic credential checks, a writing test and a trial project before joining the team.

Yes. Once your order is confirmed, you are connected with your dedicated writer via our messaging platform or WhatsApp (if preferred). We encourage open communication to ensure the document aligns perfectly with your voice and requirements.